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Rachel Jordan

The Cost of Service with a Smile

Angry customer aggressively complains to service worker while they seem stressed by the situation

CHATTANOOGA, TN–( Imagine you’re an 18-year-old working their first serving job in the restaurant industry. You approach a table by greeting them with a kind, “Hello, how are you doing today?” just to be rudely interrupted by, “I’ll have a water and there better not be any ice!” What that …

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